Our refund policy is as follows: We offer a full refund for orders if the refund request is made before the order status is changed from “processing” to “complete.” You can request a refund, and we will promptly process it up to this point in the order fulfilment process. Once the order has transitioned to “complete,” we will be unable to provide a refund. We encourage you to review your order carefully, and if you have any concerns or require a refund, please do so before this status change occurs. If you have any specific questions or need further clarification regarding our refund policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with your Ceol Tracks experience.