Frequently Asked Questions
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Payments and Shipping
Q. Are your online payments secure?
Yes, your online payments are secure. We utilize Stripe and PayPal, both of which are reputable and trusted payment gateways known for their robust security measures. These platforms employ industry-standard encryption and security protocols to safeguard your payment information, ensuring a safe and secure transaction experience for our customers. Your financial data is protected during the payment process, providing you with peace of mind while making purchases on our website. If you have any specific concerns or questions regarding payment security, please feel free to reach out, and we’ll be happy to provide further details.
Q. Can I change my shipping address?
Certainly! You have the option to choose a shipping address during the checkout process. However, once an order has been shipped, we are unable to change the shipping address for that specific order. If you have an account with us, you can conveniently update your shipping addresses within your account settings. This ensures that future orders are sent to your desired location. If you have any further questions or need assistance with updating your shipping address, please don’t hesitate to contact our customer support team, and they will be happy to assist you. Your satisfaction is important to us, and we’re here to help!
Q. What are the shipping options?
Certainly! We offer two shipping options for your convenience:
Standard Shipping:
- Ease and Cost Savings: Opt for the standard delivery option to save both time and costs.
- Flexibility: This option covers shipments up to 2 kg with delivery times ranging from 2 to 10 days.
Registered Shipping:
- Enhanced Security: Each shipment is individually identified and registered for added security.
- Guaranteed Delivery: Your shipment will only be delivered upon the recipient’s signature, ensuring a secure arrival.
- Peace of Mind: You can track your shipment at any time, giving you full visibility into its status.
- Flexibility: Similar to standard shipping, registered shipping accommodates shipments up to 2 kg, with delivery times ranging from 1 to 10 days.
These options are designed to cater to your specific needs, providing you with choices for a tailored shipping experience. If you have any further questions or require assistance in selecting the best shipping option for your order, please feel free to reach out to us. We’re here to assist you!
Q. When will is receive my order?
Upon your order’s transition from processing to complete, we will promptly ship it to the shipping address you provided during checkout. Typically, you can expect delivery within a timeframe of 2 to 10 days. However, please keep in mind that we rely on the Spanish postal service for shipping, and once an order is posted, the delivery timeframe falls beyond the control of Ceol Tracks.
While we strive to ensure efficient and timely delivery, various factors such as location and postal service operations may impact the exact delivery date. We appreciate your understanding and assure you that we are committed to making your order arrive as swiftly as possible. If you have any specific concerns or require further assistance regarding your order’s delivery status, please don’t hesitate to reach out to us, and we will gladly assist you. Your satisfaction is our priority!
Refund and Exchanges
Q. What is your refund policy?
Our refund policy is as follows: We offer a full refund for orders if the refund request is made before the order status is changed from “processing” to “complete.” You can request a refund, and we will promptly process it up to this point in the order fulfilment process. Once the order has transitioned to “complete,” we will be unable to provide a refund. We encourage you to review your order carefully, and if you have any concerns or require a refund, please do so before this status change occurs. If you have any specific questions or need further clarification regarding our refund policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with your Ceol Tracks experience.
Q. What is your return policy?
Our refund policy is designed to address any issues you may encounter with your order. If you receive books that are damaged or encounter another problem, you can initiate a return to Ceol Tracks. It’s important to note that you will be responsible for any postage fees incurred during the return process. For comprehensive details on the steps involved in returning an order or product, please take a moment to review our dedicated return and refund policy. This policy will provide you with clear guidance on the process and help ensure a smooth resolution to any concerns you may have regarding your purchase. If you require further assistance or have specific questions related to returns and refunds, please feel free to reach out to our customer support team. We are here to assist you and ensure your satisfaction with your Ceol Tracks experience.
Discounts and Sales
Q. Do you offer discounts?
Certainly! Ceol Tracks periodically offers discounts, including the option to purchase books in larger quantities at reduced prices. Additionally, we have an exclusive bundle package available on our shop page, which combines multiple books at a discounted rate. If you are interested in taking advantage of these discounts or exploring our bundle packages, please feel free to contact us via email. Kindly provide us with details regarding the quantity and the names of the books you’d like to purchase, including any specific information about the bundle package you’re interested in. You can conveniently use our customer care form for this purpose. Our team is dedicated to providing you with exceptional value and a rewarding shopping experience at Ceol Tracks. We look forward to assisting you with your order and ensuring your satisfaction.
Customers and Privacy
Q. Can I create a customer account?
Absolutely! You have the option to create a customer account during the checkout process. Simply checkmark the box that says “create an account” when you proceed to checkout. Once you have completed the checkout process, you will receive a series of emails. These emails will include instructions to verify your email address and set up your password, granting you access to your account. Creating a customer account offers you several benefits, such as a streamlined ordering experience, order history tracking, and the ability to manage your personal information. If you encounter any issues or require assistance while setting up your account, please don’t hesitate to contact us. We’re here to ensure your registration process is smooth and convenient. Thank you for choosing Ceol Tracks!
Q. Can I reset my lost or forgotten password?
Certainly! If you’ve forgotten your password and have a customer account with us, you can easily reset it. Here’s how:
- Visit the “Reset Password” page on the login page of our website.
- Enter your username or email associated with your customer account.
- Click the “Reset” button.
Following these steps, you will receive a series of emails containing instructions on how to reset your password securely. This process will allow you to regain access to your account swiftly and conveniently. If you encounter any difficulties or require further assistance during the password reset process, please feel free to reach out to our customer support team. We are here to help you and ensure a seamless experience with Ceol Tracks. Thank you for choosing our services!
Q. Is my privacy safe?
Absolutely, your privacy is of utmost importance to us. At Ceol Tracks, we only retain the personal information necessary to process your order efficiently. Rest assured that we do not retain sensitive information, such as payment card details or any other secure data. We highly recommend reviewing our comprehensive privacy policy for a detailed understanding of how we handle your personal information and ensure its protection. Our commitment to safeguarding your privacy is unwavering, and we are dedicated to providing a secure and trustworthy shopping experience. If you have any specific questions or concerns regarding your privacy, please don’t hesitate to contact us, and our team will be happy to address them. Thank you for entrusting us with your information, and we look forward to serving you at Ceol Tracks.
Book Tune List
Q. What tunes and songs are included in the Tin Whistle book?
| Beginner Tunes | |
|---|---|
| Mary Had a Little Lamb | Lyrics to Mary Had a Little Lamb |
| This Old Man | Lyrics to This Old Man |
| Twinkle, Twinkle, Little Star | Lyrics to Twinkle, Twinkle, Little Star |
| Baa, Baa, Black Sheep | Lyrics to Baa, Baa, Black Sheep |
| Songs in Irish | |
|---|---|
| Beidh Aonach Amárach | Lyrics to Beidh Aonach Amárach |
| Mo Ghile Mear | Lyrics to Mo Ghile Mear |
| Óro Sé do Bheatha ‘Bhaile | Lyrics to Óro Sé do Bheatha ‘Bhaile |
| Amhrán na bhFiann | Lyrics to Amhrán na bhFiann |
| Báidín Fheilimí | Lyrics to Báidín Fheilimí |
| Bean Pháidín | Lyrics to Bean Pháidín |
| Irish Ceremonial Hymns | |
|---|---|
| Céad Míle Fáilte Romhat | Lyrics to Céad Míle Fáilte Romhat |
| Deus Meus Adiuva Me | Lyrics to Deus Meus Adiuva Me |
| A Íosa, Glan mo Chroíse | Lyrics to A Íosa, Glan mo Chroíse |
| This is the Day | Lyrics to This is the Day |
| Dóchas Linn Naomh Pádraig | Lyrics to Dóchas Linn Naomh Pádraig |
| Christmas Carols and Hymns | |
|---|---|
| Away in a Manger | Lyrics to Away in a Manger |
| O Come All Ye Faithful | Lyrics to O Come All Ye Faithful |
| Silent Night or Oíche Chiúin | Lyrics to Silent Night |
| Good King Wenceslas | Lyrics to Good King Wenceslas |
| We wish you a Merry Christmas | Lyrics to We wish you a Merry Christmas |
| Jingle Bells | Lyrics to Jingle Bells |
| Polkas |
|---|
| The Sliabh Luachra Polka |
| The Bog Down in the Valley |
| Maggie in the Woods |
| Jigs |
|---|
| The Kesh Jig |
| Out on the Ocean |
| Reels |
|---|
| The Heather Breeze |
| The Silver Spear |
| Hornpipes |
|---|
| The Boys of Bluehill |
| Off to California |
| Music by O’Carolan |
|---|
| Planxty Fanny Power |
| Sí Bheag Sí Mhór |
| Planxty Irwin |
| Hewlett |
Q. What tunes are included in Book 1?
| Type | Tunes |
|---|---|
| Reels | Drowsy Maggie, The Silver Spear, The Mountain Road, Cooley’s Reel, The Fermoy Lasses, The Maid Behind the Bar, The Sally Gardens, The Cameronian, The Star of Munster, The Merry Blacksmith, The Cup of Tea |
| Jigs | Out in the Ocean, The Kesh Jig, The Lilting Banshee, Donnybrook Fair, The Connaught Man’s Rambles, Morrison’s Jig, Sixpenny Money, The Geese in the Bog, The Rambling Pitchfork, Jim Ward’s Jig, The Battering Ram |
| Hornpipes | The Boys of Bluehill, Cronin’s Hornpipe, The Fairies Hornpipe, The Rights of Man, The Greencastle Hornpipe, The Liverpool Hornpipe, The Galway Hornpipe, The Blackbird Hornpipe, Chief O’Neill’s Favourite, Alexander’s Hornpipe |
| Slip-jigs | The Butterfly, Barney Brallaghan, Give Us a Drink of Water, Hardiman the Fiddler, Hunting the Hare, Ride a Mile, The Kid on the Mountain |
| Polkas | The Britches Full of Stitches, John Ryan’s Polka, Peg Ryan’s Polka (low key), Peg Ryan’s Polka (High key), Denis Murphy’s Polka, The Ballydesmond No. 1, The Ballydesmond No. 2, The Garryowen Polka, Maggie in the Woods, Bog Down in the Valley |
| Marches | Séan South from Garryowen, The Clare Dragoons, Kelly from Kilane, The Boys from Wexford, The Centenary March, Bonaparte’s March |
| Waltzes | Eibhlin a Rúin, Teddy O’Neill, Planxty Fanny Power, The Limerick Waltz |
Q. What tunes are included in Book 2?
| Type | Tunes |
|---|---|
| Reels | The Donegal Reel, The Boyne Hunt, The Congress Reel, Craig’s Pipes, The Earl’s Chair, The Heather Breeze, Miss McLeod’s Reel, The Sky Lark, Tarbolton, The Longford Collector, The Tulla Reel, Kilmaley, The Knotted Cord, The Wise Maid, The Green Fields of America, The Maids of Mountsisco, The Foxhunter’s Reel, The Bucks of Oranmore |
| Jigs | An Rógaire Dubh, Brian O’Lynn, Father O’Flynn, The Blarney Pilgrim, Behind the Haystack, Fraher’s Jig, Haste to the Wedding, Paddy O’Rafferty, Jerry’s Beaver Hat, The Humours of Drinagh, The Brides Favourite, The Cook in the Kitchen, The Humours of Lisheen, The Mug of Brown Ale, Tripping up the Stairs, Old Tipperary |
| Hornpipes | Fishers Hornpipe, John Egan’s Hornpipe, Off to California, The Glenbeigh Hornpipe, The Golden Eagle, The Stack of Barley, The Snowman’s Fancy, The Fly by Night, The Friendly Visit, The Belfast Hornpipe, Pretty Maggie Morrissey, Eamonn McGivney’s Hornpipe, An Comhra Donn |
| Slip-jigs | Kitty Come Down to Limerick, The Drops of Brandy, Dever the Dancer, The Foxhunters Jig, The Boys of Ballysadare Jig, O’Farrell’s Welcome to Limerick |
| Polkas | The Magic Slipper, I Have a Bonnet Trimmed with Blue, Tureengarbh Glen, Din Tarrant’s No.5, Johnny O’Leary’s, Munster Bank, Taur Mór No.3 |
| Slides | The Weavers, Cuz Teehan’s Favourite, Merrily Kiss the Quaker, Going to the Well for Water |
