Welcome, How can we help you?
How to contact us...
If you have any questions, just fill in the contact form, and we will answer you shortly. We appreciate your interest in Ceol Tracks.
If you don’t want to fill in a form, you may find the answer to your question in the FAQ section.
- Avenida de Lugo, Santiago de Compostela, Galicia.
Get In Touch
Frequently Asked Questions
Are your online payments secure?
Shipping and Postage
Can I change my shipping address?
During the checkout process, you are given the option to change the shipping address to a destination of your choosing as long as it is to the country we ship to. Once the order has been completed and shipped you can not change the shipping address.
What are the shipping options?
Because we are based in Galicia, we use the Spanish postal service Correos. During checkout, you can choose between standard or registered shipping. here is what each service provides.
- Easy: save time and costs with the standard delivery option.
- Flexible: shipments up to 2 kg with delivery between 2 and 4 days.
- Security: each shipment is individually identified and registered.
- Guarantee: delivery is only made with the recipient’s signature.
- Peace of mind: track your shipment at any time.
- Flexible: shipments up to 2 kg with delivery between 1 and 4 days.
When will is receive my order?
Once your order has been changed from processing to complete, we will ship the order to the shipping address provided during checkout. it normally takes between 2 to 4 days for delivery. however, in some cases beyond the control of Ceol Tracks delivery could be up to 10 days.
Refunds and Exchanges
What is your refund policy?
If your order is received damaged or there is another problem with the books you can return it to Ceol Tracks. please read our return and refund policy for more information on the process of returning an order or product.
What is your return policy?
If your order is received damaged or there is another problem with the books you can return it to Ceol Tracks. please read our return policy for more information on the process of returning an order or product.
Sales and Discounts
Do you offer discounts?
Ceol Tracks can offer a discount on large quantities of 10 books or more. If you’d like to avail of a discount, please email us with the quantity and name of the books you’d like to buy. Use the customer care form and we’ll get back to you as soon as possible.
Do you offer sales on products?
Yes, we offer sales on our products from time to time. Sales are subject to change as we see fit. Check out our products currently on sale.
Can I create a customer account?
You can create a customer account during the checkout process. Just checkmark the box “create an account”. once you have completed the checkout process, you will be sent an email to reset your password to access your account.
Can I reset my password?
Yes. Once you have a customer account you can reset your password by going to the reset password page. Enter your username or email, click the reset button and you’ll receive an email to reset your password.